How the platform works
Your whole plant, in view. Alarms, trends, spectra and reports, all in one place, on web and mobile.
- 1
Sensors
DHMSCare sensors bond to your machines and measure vibration, temperature and speed.
- 2
Gateway
A gateway collects data from every sensor nearby and sends it to the cloud.
- 3
Cloud platform
The cloud platform stores and organizes the data, machine by machine.
- 4
Automatic analysis
The platform analyzes each machine automatically and turns the data into alarms and reports.
- 5
Web and mobile
You read the alarms, trends and reports on your computer and your phone, and decide with your team.
What you see on the platform
Raw waveforms and spectra
Yes. DHMSCare keeps the raw vibration waveforms and spectra, the frequency breakdown of a vibration signal, so your reliability engineer can examine them alongside the AI's conclusions. Waveform analysis tools come with the Care, AI Care and AI Care Plus plans, with an advanced toolkit on AI Care and AI Care Plus.
No spectrum reading needed
No. DHMSCare reads the spectra for you and explains each fault in plain language, so you do not need a vibration engineer on staff. Each conclusion comes with its evidence and a recommended maintenance action. AI fault diagnosis is included in the AI Care and AI Care Plus plans.
Your own thresholds
Yes. Your team can set and edit the alert thresholds for any measuring point in DHMSCare. When DHMSCare's AI suggests a new threshold, your team accepts or rejects it, so no threshold changes without your say.
Alert levels
DHMSCare alerts come in three levels: critical, warning and notice. Critical means check the machine as soon as you can, warning means plan a check at the next convenient stop, and notice means something to keep watching, with no action needed yet.
How alerts reach you
DHMSCare sends alerts by app push and email, and by text message (SMS) where local telecom rules allow it. App notifications come with every plan, and the Care, AI Care and AI Care Plus plans include a monthly allowance of SMS and email alerts.
Who gets which alert
Yes, by machine and by person. For each alert level, DHMSCare rules set how the alert is sent and who receives it. An alert can go by in-app message, app push, email, or SMS where local rules allow, to the machine's owner or to named people. Default rules cover every machine, and custom rules change this machine by machine.
Reports
DHMSCare produces daily condition-monitoring reports, weekly and monthly care reports, and AI diagnostic reports. Inspection reports are generated automatically, with every finding documented.
Weekly and monthly reports
Yes. DHMSCare generates weekly and monthly care reports on the AI Care and AI Care Plus plans, and they can be added to the Care plan. Reporting modules can also be bought separately for any plan.
A report for management
Yes. DHMSCare's AI diagnostic report sets out the fault, the evidence behind it and the recommended action in one structured document that you can share with management. AI diagnostic reports come with the AI Care and AI Care Plus plans.
Deployment
Cloud or on-premises for predictive maintenance: is my machine data safe if the server is abroad?
Both work. What matters is who can access the data. DHMSCare is deployed on cloud services in your own country or region by default, or on your own servers on demand, and your administrator decides who can see the data. With this deployment and access model, DHMSCare keeps machine data under your control.
HQ and overseas plants
Yes. DHMSCare runs each plant in the cloud in its own country or region by default, in line with local data rules, and offers on-premises deployment on request. Each plant's data stays in the country or region where that plant's cloud runs.
No local server needed
No. DHMSCare runs in the cloud in your country or region by default. There is no implementation fee and no local server to set up.
On-premises deployment
Yes. For on-premises deployment DHMSCare supplies the application server and the AI server as standard; if you want to run it on your own servers, contact us first to agree the configuration. Organisations that must keep the whole system on their own premises, such as state-owned enterprises, can choose this option.
Air-gapped networks
No. DHMSCare does not support air-gapped operation, meaning a network with no connection to the internet at all. On-premises deployment is a separate option and is not the same as air-gapped operation.
Data and security
Who owns the data
Under DHMSCare's current Service Agreement, content users generate belongs to them. DHMSCare uses de-identified customer data only to optimize its service. If a subscription ends without renewal, DHMSCare keeps the data for 30 days and may then delete it. DHMSCare does not use your machine data to train models for other customers.
Security certifications
DHMSCare does not hold ISO 27001 or SOC 2 certification. ISO 27001 is the international standard for managing information security, and SOC 2 is a US audit report on how a service protects customer data. Your data stays in the cloud in your own country or region, or on premises if you choose.
Roles and permissions
Yes. Every DHMSCare plan includes account permission management, so an administrator decides what each user can see and do. The number of user accounts depends on the plan, and more accounts can be added. DHMSCare also keeps a change history for alert thresholds: who changed which value, when, from what to what, and why.
Where your data is kept
DHMSCare keeps your data in the cloud in your own country or region by default, or on premises if you choose. Data is encrypted in transit with TLS, the standard that protects web traffic, and in the cloud it is also encrypted at rest by the cloud provider. Your administrator decides who can see it.
Gateway network setup
No inbound ports need to be opened. The DHMSCare gateway only makes outbound connections to the platform, over Ethernet or Wi-Fi on the DG310, or Ethernet or 4G on the DG311. Your IT team can go through the network setup with DHMSCare when you apply for activation.