Who makes DHMSCare and where is the company based?
DHMSCare is made by DHMS, an industrial AI company with offices in Singapore, Suzhou and Hong Kong SAR, China; overseas customers are served from Singapore. The company builds both the hardware and the software itself.
What the company does
DHMS works on one problem: keeping industrial equipment running safely and reliably with AI. Its product, DHMSCare, combines self-developed wireless sensors and gateways with an AI platform for condition monitoring and fault diagnosis.
The platform includes Mina, an industrial AI agent that explains each fault in plain words and says what to inspect and fix. Plants in 11 industries use the system, from food and beverage to chemicals, cement, mining and power.
How overseas plants are served
The Singapore office serves customers outside China. Certified local partners give hands-on support on site, and DHMSCare's remote experts handle harder issues on weekdays from 8:30 to 22:30 Beijing time.
Your data does not travel to the company's offices. DHMSCare runs in the cloud in your own country or region by default, with on-premises deployment on request.
What this means when you evaluate us
Day-to-day support comes from a certified local partner. Behind every partner stands the product team that designs the sensors and trains the AI, so one team answers for the whole system.
The company states its results as measured figures. In real plants, 90%+ of DHMSCare alerts are accurate, and AI fault diagnosis holds at 85%+.
Next step
Read more about the company, browse the industries we serve, or see what one power plant reported in a customer case.
Questions buyers also ask
Which office should we contact?
Customers outside China contact the Singapore office, by phone, WhatsApp or email from our contact page. It coordinates local partners and the remote expert team.
Does DHMSCare make its own sensors?
Yes. The DS-series wireless sensors and the DG-series gateways are DHMSCare's own designs. They work together with the DHMSCare platform and the Mina AI agent.
Where is our machine data stored?
By default it is stored in the cloud in your own country or region. On-premises deployment is available on request.