Can a product bought in the Chinese mainland be used outside the Chinese mainland?
DHMSCare's Chinese mainland and overseas businesses are operated separately, with separate accounts, platforms and after-sales support. Products are activated, connected to the platform and serviced under warranty only in the region where they were purchased. We do not support cross-region use.
Regional Use Notice
DHMSCare's Chinese mainland business and its overseas business are operated separately. Accounts, platforms, data storage and after-sales support are separate and cannot be used across regions.
1. Products bought outside the Chinese mainland are activated, connected to the DHMSCare overseas platform and supported under warranty only outside the Chinese mainland. If they are taken to the Chinese mainland, we will not activate them or connect them to the platform, and we do not provide warranty or technical support there. Faults caused by use in the Chinese mainland are not covered by warranty.
2. Products bought in the Chinese mainland are not activated, connected or supported by our overseas business.
3. Paragraphs 1 and 2 apply to products sold or resold across regions through unauthorised channels. Where a partner sells across regions without authorisation, we will act under its partner agreement.
4. This Notice does not affect any rights you have under applicable law that cannot be excluded by contract.
Customers in the Chinese mainland, please visit dhmscare.com.cn.